Energy-Telecom Bug report Sep 15 Homework

[TarasBas]

Test Energy-Telecom Service(Testing WEB Forms):
#1. " Happy Path" testing was passed successfully
#2. "Referred by" field missed asterisk as required
#3. Asterisk on "Email" need detached as inconsistency
#4. Header "Cell Phone Service" at row "Current Provider" add to list box option "Other"
#5. Header "Cell Phone Service" at row "Months left on current contract" expand list box number till 36 digits equal 3 year contract
#6. Inconsistency implementation between button "Submit" and "Clear" regarding GUI

[maria_a]

1. No default button. Please, make sure it is intended.
2. When using tab, the next field after "First Name" is "Referred by:". Please, make sure it is intended.
3. When using tab, only first out of a set of radio buttons is chosen. Please, make sure it is intended.
4. "First Name" field: Replace "Fill out..." error message for an empty field with "Required field" error message.
5. Please, clarify the requirements: what is the error message if a required field is left empty?
6. "Email" field is a required field as per requirements, but does not behave as such.
7. "Email" field accepts more than 255 characters.
8. "Email" field accepts non valid email address.
9. "Email" field accepts non valid characters.
10. "Referred by:" field is not a required field as per requirements, but behaves as such.
11. Inconsistent styling of "Submit" and "Clear" buttons.
12. "Clear" button does not work is intended.
13. Pushing "Clear" button invokes a misleading error message.
14. Styling of the form is inconsistent. Different font sizes are used.
15. "First Name" field: only 30 characters are accepted instead of 31 as per requirements.
16. "Last Name" field: only 30 characters are accepted instead of 31 as per requirements.
17. "Street Address" field accepts 100 characters, not 255 as required
18. "ZIP" field: user is able to type in letters (not digits only).
19. "ZIP" field: user is able to PASTE letters and sp.characters in digits only field.
20. "ZIP" field: user is able to PASTE over 5 character into the field (should be limited to 5 characters).
21. "ZIP" field: does not check if it is a valid US zip code.
22. "States" listbox: contains invalid states. Please, use official abbreviations.
23. "States" listbox: remove "other" option.
24. Inconsistent capitalization throughout the form.
25. "Phone" text field allows to paste non-digit characters.
26. "Cell Phone Service"section: "Current Provider" listbox: please add "Other" option.
27. "Cell Phone Service"section: "Current Provider" listbox: please add "At&T" option.
28. "Cell Phone Service" section: "My monthly bill is approximately" text field allows non-digit characters.
29. "Cell Phone Service" section: "My monthly bill is approximately" field: consider using a list box with range options.
30. "Cell Phone Service" section: "Months left on current contract" listbox should have 0 through 24 options.
31. "Cell Phone Service" section: "Number of phones on plan:" limit to 10.
32. "Local/Long Distances/International Service" section: "Primary Phone Number:" field allows to paste non-digit characters.
33. "Local/Long Distances/International Service" section: "My monthly bill is approximately:" field allows to paste non-digit characters.
34. "Local/Long Distances/International Service" section: "Total Bill" field allows to paste non-digit characters.
35. "High Speed Internet Service" section : "My monthly bill is approximately" field allows to paste non-digit characters.
36. "TV Service" section: "My monthly bill is approximately" field allows to paste non-digit characters.
37. "Home Security Service" section: "My monthly bill is approximately" field allows to paste non-digit characters.
38. "Gas and Electric Services" section: change "opento" to "open to".
39. "Gas and Electric Services" section: place the text field exactly next to the label "My monthly bill is approximately (summer):".
40. "Gas and Electric Services" section: place the text field exactly next to the label "My monthly bill is approximately (winter):".

[Inna S.]

Energy-Telecom Service bug Report.

1. Label "First name" accept 30 characters text field instead of 31 required..
2. Label "Last name" accept 30 characters text field instead of 31 requierd.
3. Label " Street Adrdress" accept 100 characters text field insted of 255 requierd.
4. Label "State" list box offering just 48 states,instead of 50 required.
5. In label "State" list box replace abrevition IND with IN.
6. Label "State" list box remove "BC" option beacuse doesn't belong to US states.
7. In Label "State" list box remove "Other" because it's not an option of a state.
8. Label "State" list box is 2 missing states HI(Hawaii) and NV(NEVADA).
9. Label "Zip Code" text field accepts letters instead of digit only.
10.Label "Zip code" text field accepts drag and drop more than 5 digits.
11.Label "Zip code"text field accepts copy paste more than 5 digits as is required.
12.Label "Email" text field accepts more than 255 charcaters as is requierd.
13.In the section "Contact Information" "TAB" key press doesn't followinf logical pattern.
14.In the section "Contact Information" the "Refered by" label doesn't have asterisk.
15. Remove label "Refered by" from "Contact Information"section.
16.Label "Email" acts as not requierd field,after pushing " Submit" button.
17. In the Section #1 "Current Provider" list box doesn't have option "other" and "None".
18. Label "Monthly bill approximately" text filed accept 11 characters more than normal.
19.Label "Monthly bill approximately" text field accept letters insted of digits only.
20.Label "Monthly bill approximately" text field accepts "drag and drop" special characters.
21.Label "Monthly bill approximately" text field should not accept to copy and paste of special characters.
22. Inconsistency in "Minutes on plan"in the list box options.
23. in Section #1 "Months left on current contact" on select list box is missing months 11-24( usually contract is for 24 months).
24."Numbers on phone plan" select list box to many options given.
25.In the Section #1 the check box "I love my headseats" is irelevant.
26.Section #2 "TAB" key doesn't following logic pattern "right to left" from "International Call Includes".
27.Sction #3 "Current Provider" label select box list should have "None" option.
28.Section #3 "TAB" key doesn't work properly.
29.Section #7 "Gas and Electric Services" should be separated in 2 different sections.
30.Section # 7 the word "Opento" is misspelled,replace with "Open to".
31.The button "Clear" has different font an size from the "Submit" button.
32."Clear" button doesn't clear the form,instead shows error "Error 17896 - Invalid data request. Please call technical support or restart your computer!!!'

[Borizgo]

Test Energy-Telecom page

#1. „Referred by:“ doesn’t have an asterix, but it’s a required field.
#2. GUI bug – the button “submit” is much more bigger than button “clear”
#3. The text field “First name” accepts only 30 characters - required no more than 31.
#4. The text field “Last name” accepts only 30 characters - required no more than 31.
#5. The list box “State” provides only 48 US states - required all 50 States.
#6. The list box “State” contains canadian’s province “BC” - required only US states.
#7. Text field “ZIP” allows to type letter - required only digits.
#8. Section “Cell Phone Service”, text field “My monthly bill is approximately:” allows to type letters - should be only digits.
#9. Section “Cell Phone Service”, text field “Current Provider:” doesn’t contains “Others” to choose.
#10. The choice for typing the information by using “TAB” button is out of order - after the field “First name” you will go to the field “Referred by:” instead of the field “Last name”
#11. After pushed the button “clear” comes an “Error message” that is confusing and misleading as well.

[Olgla]

REQUIREMENTS TO BE CLARIFIED:
a. Clarify that “All characters” means all symbols
b. Clarify only US States are allowed in the “State” drop-down list or other US territories as well
c. Clarify “Some” special characters (E-mail field)
d. Clarify only existing carrier codes are allowed in the first 3-digits text field in the “Phone” field
e. Clarify all acceptable symbols and its amount in other text fields besides Contact information
f. Clarify which actual services are provided with the names: “Cell Phone Service”, “Local/Long Distances/International Service” and “Digital Phone Service with Video Phone”

1. FIRST NAME: text field, accepts all characters. No more than 31. Required field

1.1. First Name field accepted Space in the beginning, in the middle and in the end, clarify it is supposed to do so.
1.2. First Name field accepts more than 31 characters if Pasted
1.3. First Name accepts only 30 characters instead of 31 if typed
1.4a. First Name field accepted digits
1.5a. First Name field accepted special characters
1.6a. First Name field accepts Not ASCII characters. Clarify it is supposed to do so.

2. LAST NAME: text field, accepts all characters. No more than 31. Required field.

2.1. Last Name field accepted Space in the beginning, in the middle and in the end
2.2. Last Name field accepts more than 31 characters if Pasted
2.3. Last Name accepts only 30 characters instead of 31 if typed
2.4a. Last Name field accepts digits
2.5a. Last Name field accepts Not ASCII characters. Clarify it is supposed to do so. Last Name field accepted digits
2.6a. Last Name field accepted special characters

3. STREET ADDRESS: text field, accepts all characters. No more than 255. Required field.

3.1. Street address: there is a limit 100 characters instead of 255 if typed
3.2. Street address field accepts more than 255 characters if pasted
3.3a. Street address field accepts Not ASCII characters. Clarify it is supposed to do so.

4. CITY: text field, accepts all characters. No more than 50. Required field.

4.1. First Name field accepted Space in the beginning, in the middle and in the end, clarify it is supposed to do so.
4.2a. First Name field accepted digits
4.3a. First Name field accepted special characters
4.4a. City field accepts Not ASCII characters. Clarify it is supposed to do so.

5. STATE: list Box offering the list of all 50 states. Required field.

5.1. Sort the list of states in the list box alphabetically
5.2. Rename state “IND” to “IN”
5.3. Remove “BC” from the State list, there is no such state in the US
5.4. Add “HI” and “NV” to the State list
5.5. Remove “- -“ if State designation is required
5.6b. Add other US territories (AS, GU, MP, PR, VI, DC) to the State list if applicable
5.7b. Remove “Other” from the State list if other US territories is not acceptable

6. ZIP: text field, accepts 5 characters (digits only). Required field

6.1. ZIP is accepted not corresponding to the selected State
6.2. Make ZIP field only digits acceptable when User type or paste

7. EMAIL: text field, accepts digits, letters, some special characters. 255 characters. Required field

7.1. E-mail field accepts empty input as a required field
7.2. Email field accepts not E-mail standard input (***@***.***)
7.3. Email field accepts more than 255 characters, typed and pasted
7.4c. E-mail field accepted all special characters
7.5c. E-mail field accepts Not ASCII characters. Clarify it is supposed to do so.

8. PHONE: 3 text fields, accepting 3-3-4 chars (digits only). Required field.

8.1. In the Phone field allow User to paste only digits
8.2d. Some numbers (ex. 123, 098) are not accepted in the first text field of the Phone field

SECTION 1. Cell phone Service:

9.1. Add “Other” to “Current Provider:” list
9.2. Provide ranges in the drop-down lists of “Minutes on plan”, “Number of phones on plan:”, “I last upgraded my phone(s) approximately:”
9.3. Add “11”, “12”,” More than 12” to the “Months left on Current Contract:” in option “Months on Current Contract”

SECTION 2. Local/Long Distances/International Service, “Bundled with”:

9.4e. “Primary Phone Number:” should allow to paste only digits
9.5. TAB doesn’t go to the “No” in the fields: “International calls included?”, “Long distance included?”, “I am interested in Unlimited Calling:” in Chrome
9.6. TAB doesn’t go to the radio buttons: “TV” and “Both” in the “Bundled with:” option in Chrome
9.7e. “Total bill:” text field should allow to paste only digits
9.8. Replace “Total bill” text field with the drop-down list with sum ranges

SECTION 3. High Speed Internet Service:

9.9. TAB doesn’t go to the radio buttons: “Dial-Up”, “DSL” in Type of Service” option in Chrome
9.10. Replace “Provider” text field with drop-down list of providers
9.11. TAB doesn’t go to the “Phone”, “Both” radio buttons in “Bundled with:” option in Chrome
9.12. Add “Other” radio button to “Type of Service” option

SECTION 4. TV Service:

9.13. TAB doesn’t go to the radio buttons “Internet” and “Phone” in Chrome
9.14. Provide ranges in drop-down list of “Months left on Plan:”

GENERAL WEB TESTING BUGS:

9.15. Field “Referred by” is required to fill out without an asterisk. Clarify that it is a required field and should have it or it is not required field at all
9.16. Automatically fill in related address fields (City, State) depending on entered ZIP code
9.17. “Clear” button doesn’t clear the form
9.18. “Clear” button invokes misleading error message “Invalid data input…”
9.19. There is no “Clear” button in Firefox
9.20. TAB jumps from the “First Name” to the “Referred by” field only then to the “Last Name” in Chrome
9.21. Enter key doesn’t select any radio button in Chrome
9.22g. Rename “Local/Long Distance/ International Service” to “Cell Phone Service”
9.23g. Rename “Cell Phone Service” to “Cell Phone Supplier”
9.23g. Remove “Digital Phone Service with Video Phone” section
9.24. Make limitation of symbols input to the text field “Comments”, usually 1000 characters
9.25. Replace each text field “My monthly bill is approximately:” to the drop-down list with range of sum including “winter” and “summer” options in Section 7.
9.26. Make “Submit” and “Clear” buttons the same size for better look in Chrome
9.27. White page appears when pushing Enter key on any radio or check box WITH TIME in Chrome
9.28. Submitting the form leads to the white page in Firefox
9.29. State drop-down list is not activated by pushing Enter key in Firefox
9.30. Enter key activates submitting the form when pushed on any radio or check box in Firefox
9.31. Provide active input to the first text field in the form “First Name”
9.32. Provide check to all fields for input format violation when User is typing or pasting before submitting the form

[maryna05]

1. In the "First Name" field under "Contact Information" section numerical symbols are accepted. Please replace numerical symbols with letters.
2. Remove BC in the "State" field under "Contact Information" section.
3. Replace IND with IN in the "State" field under "Contact Information" section.
4. In the "City" field numbers are accepted. Replace numbers with letters.
5. Add ATT under "Current Provider" in the "Cell Phone Service" section.
6. "My monthly bill is approximately:" accepts 11 digits. Change that to no more than 4.
7. "Clear" button doesn't clear the entered fields.
8. "Submit" and "Clear" buttons don't match. Make them look the same.
9. Replace "opento" with "open to" under "Gas and Electric Services" section.
10. Add "Other" to the drop down menu in the "Current Provider:" field under "Cell Phone Service".

[Anusha]

Energy telecom bug report

1. “First name “ field accepts only 30 characters instead of 31 character
2. “Last name “ field accepts only 30 characters instead of 31 characters
3. “Street Address” field accepts only 149 characters instead of 255 characters
4. "State” field list box is missing the following states DC,HI,IN,NV,PR (source of truth taken from the USPS API)
5. “State” field has the option “other” is irrelevant
6. Indiana state abbreviation (IN) is misspelled in state field as “IND” in “state” field
7. “ZIP code ” field has to accept only digits but it accepts letters as well.
8. “Zip code” field accepts more than 5 digits when user is pasting the data
9. “Zip code” field data has to be validated with the US zip code
10. “Email” field accepts more than 255 characters
11. “Phone“ text field accepts letters when user copy & pastes
12. Input focus cursor is not following the order when pressing the TAB key
13. Required field symbol “*” is not rendered with the correct color for “E-mail” field
14. Specify the correct requirements when the required field is empty
15. “Referred by “ doesn’t have a asterisk symbol but it behaves as a required field
16. “Clear” button when clicked has to clear the data but it throws the error message “Invalid data request”
17. Both “Submit” & “clear” buttons are not of the same size
18. Default input focus should start in the “First name “ field
19. In the Gas and services section the check box label is misspelled , replace"opento" to "open to"
20. In the High speed internet section the label "Provider" has to be aligned properly
21. In the Local/Long distances international services section "International calls included?" label has a question mark is that the way it should be
22. In the Local/Long distances international services section "Long distance included?" label has a question mark is that the way it should be

[TetianaSyl]

Test Energy-Telecom Service(Specific Data Requirements):

1. Field “First Name” only 30 characters can be entered vs 31 in requirements
2. Field “Last Name” only 30 characters can be entered vs 31 in requirements
3. Field “E-mail” if the data is empty, no error is shown, the fields are required
4. Field “E-mail” accept to add much more than 255 characters as required
5. Field “E-mail” does not recognize the special character “@” required for e-mail address
6. Field “Street” contain more than 255 characters as requirements
7. Field “City” contain more than 50 characters as requirements
8. Field “State” missed 2 states, shown 48 states
9. In field “State” no need to specify the option “others”
10. Field “ZIP” allows you to add data “00000” whish doesn`t exist
11. Field “Phone” allows typing special characters and letters with copy past
12. In field “Current Provider” in “Cell Phone Service” direction “others” option is missing from list box
13. Field “My monthly bill is approximately” in “Cell Phone Service” direction allows typing letters
14. Button “Clear” doesn`t clear entered data
15. After push “Clear” button appears alarm window with text “error 17896 – invalid data request. Please call technical support or restart your computer” !!!”

[Jeff]

1. "Referred by" field is not a required field.
Expected result: The user can live this field blank. Actual result: error message "* Please enter the name of the person you were referred by".
2. "First name" field doesn't accept 31 characters. Expected result: field should accept 31 characters. Actual result: field accepts 30 characters.
3. "Last name" field doesn't accept 31 characters. Expected result: field should accept 31 characters. Actual result: field accepts 30 characters.
4. "Street address" field doesn't accept 255 characters. Expected result: field should accept no more than 255 characters. Actual result: field accepts no more than 100 characters.
5. List box "State" includes state "BC" which is out of the required 50 states.
6. List box "State". "Other" is out of the required 50 states. Expected result: 50 states. Actual result: 50 states with "Other".
7. List box "State". State "Indiana" is misspelled. Expected result: "IN". Actual result: "IND".
8. List box "State" missing "Hawaii" state. Add "HI" to the list box.
9. List box "State"missing state "Nevada" Expected result: "NV". Actual result: list box missing "NV".
10."ZIP" field accepts 6 digits paste. Expected result: accept 5 digits. Actual result: possible to paste 6 digits.
11. "Email field" accepts more than 255 characters. Expected result: "Email field" accept 255 characters. Actual result:"Email field" accepts more than 255 characters.
12. "Phone" field accepts letters pasted. Expected result: "Phone field " accept only digits. Actual result: "Phone field " accepts letters pasted.

[amurat01]

#1. “First Name:” text field accepts no more than 30 characters, instead of 31.

#2. “Last Name:” text field accepts no more than 30 characters, instead of 31.

#3. “First Name:” text field accepts digits, should be characters only.

#4. “ Last Name:” text field accepts digits, should be characters only.

#5. “Street address:” text field accepts no more than 100 characters instead of 255.

#6. "City:" text field accepts digits, should accepts characters only.

#7. "State:" list box: change abbreviation "IND" to "IN" for Indiana State.

#8. "State:" list box: remove "Other", it is unnecessary in the list.

#9. "State:" list box: remove "BC" from option list, not a State in US.

#10. "State:" list box: add "HI" to the option list for the Hawaii State.

#11. "State:" list box: add "NV" to the option list for the Nevada State.

#12. "Zip:" field accepts non-digits, should be digits only.

#13. "Me:" list box: is missing option "Other".

#14. "Email:" text field is accepting 430 characters, instead of no more than 255 characters.

#15. "Clear" button does not clear the form.

#16. "Clear" button causes misleading error message "Error 17896 - Invalid data request. Please call technical

support or restart your computer !!!"

#17. When submitting the form "Referred by:" field acts as it is a required field.

#18. "Email:" label has an asterisk assigned to it, but is not really required when submitting the form.

[ValiaD]

1."First name" the text filed accepts 30 characters instead of 31.
2."Last name" the text field should be 31 characters instead of 30.
3."State": listbox no applicable "other" in the and
4."State" all of the states inconsistency. Must be alphabetical order.
5."Zip" field allows letters. Should digits only.
6."Email: Should not be marked with an asterisk it is not really request.
7."Phone" the text field accepts letters and other characters.
8.Cell Phone Service "Current Provider': List box missing AT&T line.
9.Current Provider: does not give more "other" option.
10."My monthly bill is approximately": list box allows a large numbers of digits. No more $ digits
11."Months left on current contract": should offer choices 0- 24 , not 10
12."Number of phones on plan": the input should not be more than 5
13.Local/Long Distances/International Service "Current Provider: don't need "other" function.
14.Local/Long Distances/International Service "Total Bill": cannot allow more than 4 digits

[Yelena_qa]

1. Label "State" don't have the last 50 state
2 Label "State" shouldn't have option "Other"
3. Label "State" in the list box should be deleted BS
4. Label "State" in the list box should be deleted state HI
5. Label "State" in the list box should be deleted state NV
6. Label "State" state IN should replace instead of IND
7. Label "Referred by" can be unnecessary
8. Label "Current Provider" don't have all phone providers and don't have buttom "Other"
9. The "Contact Information" header should be in the blue line
10. The header "Conact Information" should have number one of numeration.
11. The header "Cell Phone Service" should have number two of numeration.
12.The buttom "Select" should be nerby from Label "Minutes of Plan"
13. "Minutes of Plan" box shouldn't have 30 min. That's a not enough of minutes for a plan.
14. In the box "Minutes of Plan" the arrangement of minutes is increase but not with the same interval.
15. In the label of "I last upgraded my phone approximately" in the "Select" box should be 12 months, but it is have only 10.
16. All headers numeration should be changed for one number up.
17. In the header "Local/Long Distances/International Service" the label "Total bill" maybe not be needed.
18. In the header "High Speed Internet Service" the box of label "Provider" should be nerby.

[svet17-83]

1. Label "Emails" has an asterisk assigned but it is not really required.
2."First Name " field accepts only 30 characters instead of 31.
3."Last Name" field accepts only 30 characters instead of 31.
4. "Clear" button doesn't clear the form.
5. Zip code field should accepts only digits, not letters.
6. "Referred By" field behaves as it is a required field.
7. "Number of phones on plane" the input should not be more than 5.
8. "State " list box: remove "Other" option from the list.
9. " State" list box: "BC" is not a state of the US.
10. "State" list box: IND instead IN for state of Indiana.
11. Cell phone service: " Current Provider" list box is missing "AT&T".
12." Months left on current contract:" in the list box provide 10 months not 12.
13. "Streets Address" field accepts only 100 characters instead of 255.
14. "My monthly bill is approximately": limit input to no more 4 digits.
15. In section 7 "I am opento using different provider" provide space between "open" and "to".

[skorb]

Energy Telecom Bugs:

1. Tab order violation: "Last Name" field should take input focus after press Tab key in the "First Name" field. Actually "Referred by" field takes input focus
2. Suggestion: "First Name" field should have default input focus
3. Inconsistency: "Submit" and "Clear" buttons have different appearance
4. "Referred by" field behaves as a required field
5. "ZIP" field accepts non digit characters
6. "ZIP" field allows to paste more than 5 characters
7. "State" listbox contains wrong "BC" item
8. "State" listbox should not have "Other" item
9. "Email" field accepts 1063 characters, not 255 as required
10. "Email" field accepts non valid email address with more than one @ character
11. "Email" field accepts non valid email address without @ character
12. "Phone" text fields allow to paste non digit characters
13. "Cell Phone Service": "Current Provider" should have "Other" item
14. "Cell Phone Service": "My monthly bill is approximately" field allows to type non digit characters
15. "Cell Phone Service": "Months left on current contract" listbox should have "11" item
16. "Local/Long Distances/International Service": "My monthly bill is approximately" field allows to paste non digit characters
17. "Local/Long Distances/International Service": "Total Bill" field allows to paste non digit characters
18. "High Speed Internet Service": "My monthly bill is approximately" field allows to paste non digit characters
19. "TV Service": "My monthly bill is approximately" field allows to paste non digit characters
20. "Home Security Service": "My monthly bill is approximately" field allows to paste non digit characters
21. "Gas and Electric Services": Misspelled word "opento" should be replaced with "open to"
22. "Comments" text field has no limit for user input text length
23. The error message shown after press "Clear" button. Form is not cleared
24. "First Name" field accepts 30 characters, not 31 as required
25. "Last Name" field accepts 30 characters, not 31 as required
26. "Street Address" field accepts 100 characters, not 255 as required
27. Incosistency: In the "State" listbox replace "IND" item with "IN"
28. "Email" field dosn't behave as a required field
29. Suggestion: Replace "My monthly bill is approximately" text fields with list boxes with bill amount range items (0-50, 50-100, and so on)

[Aigul_Dix]

1. "Referred by" field should not be required filed
2. "Email" is not shown as a required fiald
3. "First name" field accepts only 30 characters
4. "Last name" field accepts only 30 characters
5. "Street address" field accepts only 100 characters
6. "Zipcode" field accepts any characters when user pastes
7. "Zipcode" field shouldn't accept all 00000 digit
8. "Email" field accepts more than 255 characters
9. "Phone" field accepts other characters instead of didgits
10. "My monthly bill is approximately" field in Section 1 accepts letters instead of digits when the user types
11. "My monthly bill is approximately" field in all Sections accepts other characters instead of digits when user pastes
12. "Total Bill:" accepts other characters instead of digits when user pastes
13. "Clear" button" doesn't clear text field's text
14. "Inconsistency in "Submit" and "Clear" button (Size is different)
15. "Tab" function doesn't work properly